This policy explains what information Summit Roof Snow Removal collects when you use this website, call our phone number, or submit a request, and how that information is used. Summit Roof Snow Removal connects property owners with independent, local service professionals. We are not a contractor ourselves.
Information you give us
When you submit a request through our form, we collect:
- Your name, phone number, and email address
- The town where the property is located and the type of property
- Whether you’re on site
- Your description of the problem
- Any photos you choose to upload
We only ask for what’s needed to respond to your request.
Calls
When you call the number on this site, our phone provider records call details such as your phone number, the time and length of the call, and which page of the site led to the call. Calls may also be recorded for quality and training purposes. If a call is recorded, you’ll be told at the start of the call.
How we use your information
- To pass your request to an independent, local service professional so they can contact you about it
- To follow up on your request if needed
- To understand which pages and services people find useful, so we can improve the site
We don’t sell your personal information.
Who we share it with
- Independent service professionals. Your request, including your contact details and photos, is shared with the professional we connect you with so they can respond. They are independent businesses, and their own privacy practices apply to information they hold.
- Service providers that help us run the site, such as website hosting, form processing, call tracking, and analytics providers.
- When required by law, or to protect the rights and safety of others.
Analytics and cookies
We use Google Analytics to understand how visitors use the site, for example which pages are viewed and whether someone taps a call button or submits a form. Google Analytics uses cookies and similar technologies. You can block cookies in your browser settings or use Google’s opt-out browser add-on.
How long we keep information
We keep request and call information only as long as needed to handle your request and for reasonable business records, then delete it.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, use the contact form and say it’s a privacy request.
Children
This site isn’t directed at children under 13, and we don’t knowingly collect their information.
Changes
If we change this policy, we’ll update the date at the top of this page.